I. MISSION STATEMENT
The North Judson-Wayne Township Public Library regards as valid every reference question asked by any patron. All questions will be given equal consideration and answered as accurately and completely as possible within a reasonable time limit. Reference service will be available to all patrons, and no questions asked by a patron will be considered unanswerable.
II. REFERENCE SERVICE DEFINED
Good reference service involves identifying a person’s information need and proceeding to fulfill it accurately, efficiently and pleasantly, using the resources available in the Library system, and including referral to resources in other libraries or agencies, if necessary. It also includes providing instruction in Library use.
The library will provide reference services as effectively as possible. Patrons will have the opportunity to receive instruction in the use of sources and facilities but will not be denied information on the basis of whether or not they learn or accept instruction.
V. ORDER OF SERVICE
The following reference services will be offered: