Senior Transportation

posted Dec 5, 2012, 1:12 PM by North Judson Public Library

Need a ride?

We provide!

Monday-Friday
8:00AM-4:00PM
CLOSED HOLIDAYS
Knox
North Judson
Bass Lake
Ora
Ober
Knootz Lake
Hamlet
Grovertown

Fares (subject to change)
Town of Origin	$1.50
Per Extra Township Waiting Fee Over 1 Hour	$1.25
Per mile out of County	$.30
Multi-Ride ticket ($12 value)	$10.00
Medicaid Medical Trips 1 way Round Trip	$.50 $1.00

ARROWHEAD COUNTRY
PUBLIC TRANSIT SERVICE
STARKE, JASPER, & PULASKI COUNTIES

Medical Appointments

Travel to Senior Centers

	Shopping
	Personal Errands

Preschool

Lift Equipment vehicles are available in each county

Oxygen tanks, Service animals are permitted

ADA compliant service

CALL

772-7070

RIDER RESPONSIBILITIES

REFUSAL OF TRANSPORTATION

DRIVERS ARE NOT PERMITTED TO:

	To be on time
	To call at least one hour in advance
	To not eat, drink, or litter in vehicle
	To not use profanity
	To wear your seatbelt
	To treat driver and other riders with respect
	To schedule rides which you intend to use
	To pay your fare for each trip
	To bring only service animals onboard
	to bring only as many bags as you can reasonable carry
	To report any safety or security issues to the driver
	Provide 1 week notice for out of county trip

FAILURE to follow the above rules may cause you to lose the ability to schedule further rides

CSSC reserves the right to refuse service to any person for any purpose which may hamper our ability to provide service to our many patrons.

	No parental consent
	Unsanitary potential health hazards
	Inebriated, carrying open alcoholic beverages, explosives or weapons
	Client does not wear seatbelt
	Client's health and safety is in jeopardy
	Inadequate vehicle or driver units to meet requests
	Clients who frequently cancel scheduled rides or are "no shows"
	All clients are expected to pay for each ride. CSSC reserves the right to restrict future rides for missed payments

"No Show" clients will have to call the office to verify any trips scheduled before we will dispatch a vehicle. We reserve the right to bill for "No Shows"

If your service has been suspended, you will need to reschedule your reservation

	Enter client homes
	Carry groceries or packages
	Perform any personal care assistance
	Lift or carry clients or clients in wheelchairs
	Make Unauthorized stops
	Accept tips or gratuities
	Park where it unsafe to back up or turn around

CUSTOMER FEEDBACK

Customer feedback may be made by calling 772-7070. Customer compliments or complaints may be directed to the Transportation Manager or Executive Director. Complaints will be addressed following the grievance procedures. Request from Transportation Manager

SAFETY OR SECURITY ISSUES

Please report any suspicious activity to your driver immediately or contact dispatch at (574) 772-7070. Drivers will immediately notify management, who will be responsible for corrective action.

Accessible to the general public for trips to the doctor, dentist, senior service agencies, shopping, attorney, etc. from 8 am to 4 pm Monday thru Friday. Wheelchair lift available. 24 hour advance notice would be appreciated. The office will need to know the destination(s), the time you plan to leave your home and estimated time for returning home. Medicaid transportation provided. For information on fares, call Gail at 772-7070

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